Subject: Tech Support Candidate - ANKUSH RAJ Ankush
From: ANKUSH RAJ Ankush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:51:20 -0500

| | Tech Support Test

Name | ANKUSH RAJ Ankush
E-mail | [email-masked]
Phone Number | (91) 9961370554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash istitute | Technical support executive | | 25006
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will check the website is down for everybody or just me

2.Will clear the browser history for all time .
3.Will check weather the browser is updated or not
4.Will check the antivirus is open or not .
5.Will Flush DNS .
6.Will open website on a different computer connected to  different ISP on different network
7.Will do browser compatablity test

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place bluetooth speaker in pairing mode by pressing and holding to th power button or pairing button .

2.Android : Settings > connected device >blutooth >  select pair new device and then tap speakers name.

What according to you makes you a good candidate for customer service or technical support job?

1.Helping others by resolving their problems .
2.Different types of issues and can learn more from it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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