Subject: Tech Support Candidate - Sultan Ali
From: Sultan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:50:25 -0500

| | Tech Support Test

Name | Sultan Ali
E-mail | [email-masked]
Phone Number | (91) 9990255257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia Nagar South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MS office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance DIabD | Sr. Customer service associate | 11-Dec-19 | 22.5
Previous Employer 1 | ISON BPO Noida 16 | Customer service representative | 30-Nov-18 | 17
Previous Employer 2 | Intelenet Global Services | Customer service representative | 07-Jan-17 | 11

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To check my internet connection properly after checking the connection if all is correct than I have to check the browser setting if it is blocked by me or not if it is working fine than OK otherwise I have to contact my network provider might me possible this is blocked by the network provider
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the speaker than I have to open my Bluetooth it will search the device name than I have to contact thae device
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener I can feel customer situation how he or she is facing according to customers feeling I my resolve there problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |