Subject: Tech Support Candidate - Akash Jadon
From: Akash Jadon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 01:30:27 -0500

| | Tech Support Test

Name | Akash Jadon
E-mail | [email-masked]
Phone Number | (+91) 9149387797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check The Internet connection.
or
Step 2: Check if the website entered in correct manner.
or
Step 3: Open the website in new tab.
or
Step 4: Open the Windows task manager( Ctrl+Alt+del.) Restart the File Manager and The web browser.
or
Step 5: Clear the temporary files (cache or temp.) of the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the bluetooth speaker and the bluetooth of the mobile phone.
Step 2: Switch the speaker into pairing mode.
Step 3: In the bluetooth settings of the mobile phone search for the speaker's name.
Step 4: Tap Connect/Pair.

Enjoy the Music ;)

What according to you makes you a good candidate for customer service or technical support job?

My Smart working skills and ability to grasp quick knowledge helps me in making quick decisions and solve the difficult problems as fast as possible.
Having a calm nature and connecting to the customer with a few words of conversation is a plus.
Thank You.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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