Subject: Tech Support Candidate - Vaibhav Airon
From: Vaibhav Airon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 00:06:53 -0500

| | Tech Support Test

Name | Vaibhav Airon
E-mail | [email-masked]
Phone Number | (+91) 8826001590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shastri Nagar Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer care

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avis India | Contact centre excutive | 5th may 2020 | 20,4500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 . I will be opening the web browser.
Step 2. I will be entering the web site address.
Step 3. If I see an error on the page I will check the address that I have mentioned.
Step 4 . If address entered by me is correct and still page is not opening . I will click on the dots on the top right corner of the browser page and will click on settings.
Step 5. In the privacy and security section I will click on clear browsing data and will clear the data.
Step 6. I willbe checking the cookies setting.
Step 7. I will again enter the web page address

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Go to settings
Step 2 . Click on Bluetooth option
Step 3 . Turn on Bluetooth
Step4.  A list of available device will appear
Step5. If you're speaker is in the list select it.

What according to you makes you a good candidate for customer service or technical support job?

Agent should be good listener.
Agent should use positive language
Agent should be ready to take the responsibility.
Agent should be patient while listening to the customer.
Agent should have problem solving attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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