Subject: Tech Support Candidate - Paras Beher
From: Paras Beher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 22:17:19 -0500

| | Tech Support Test

Name | Paras Beher
E-mail | [email-masked]
Phone Number | (91) 6290398055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | It Analyst | 26 april | 42k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check whether website url is correct or not. secondly, check the internet connection. Check the cookies, they might be blocking the website to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker. Make its bluetooth on. Switch on the mobile bluetooth. Search for the speaker name and connect to it.
What according to you makes you a good candidate for customer service or technical support job? | Already working in production support. Where we interact with the customers related to queries and reports.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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