Subject: Tech Support Candidate - Kishor Peshwani Kishor
From: Kishor Peshwani Kishor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 22:01:53 -0500

| | Tech Support Test

Name | Kishor Peshwani Kishor
E-mail | [email-masked]
Phone Number | (91) 9922601641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TSG | Software engineer | Nov 30 | 20000
Previous Employer 2 | Rcoem | Asst professor | Jul 17 2017 | 57000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection.
2. If internet is working I will check my PC connection.
3.If both are working I will reboot my PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings of your android phone.
2. Select Bluetooth option make sure speaker is on.
3. Switch on the Bluetooth by sliding the button.
4. Your phone will automatically discover the device.
5. Select the device name by pressing the device name.
6. Let the device pair with the phone.
7.confirm that the device connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and I am good in problem solving. I can understand the problem quickly and can explain it to the customer in a simple steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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