Subject: Tech Support Candidate - rohit yadav
From: rohit yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 15:55:28 -0500

| | Tech Support Test

Name | rohit yadav
E-mail | [email-masked]
Phone Number | (91) 7052711365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hern It Pvt Ltd | Customer Service Associate | December | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I'll check network if internet is working fine or not if it is then after that i'll check my address that i have entered if there's no issue related that i have given above, so at last but not least i will check  computer's date and time because if date and time is incorrect then we can not access the internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first turn on the Bluetooth power and cell phone's as well in setting>connectivity> bluetooth> turn on device, here we go now search for a new device and click on device name to connect the cell phone.
What according to you makes you a good candidate for customer service or technical support job? | A good technical support executive should have excellent knowledge of related job,  excellent communication, confidence in communication, rapport building. I think if someone is having these qualities so he/she is perfect for technical support role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |