Subject: Tech Support Candidate - MD KASHIF KHAN
From: MD KASHIF KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 14:02:11 -0500

| | Tech Support Test

Name | MD KASHIF KHAN
E-mail | [email-masked]
Phone Number | (+91) 8285686663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kilokri, Maharani Bagh, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI India Pvt Ltd | System Administrator | Currently working | 25,000
Previous Employer 1 | Microland Limited | System Engineer | 6 September 2019 | 16,000
Previous Employer 2 | Skootr Global Pvt Ltd | Desktop Support Engineer | 12 Jan 2019 | 13,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take below steps to resolve this issue :
1. Need to check internet is connect properly or not.
2. Need to check other websites are working or not.
3. Suppose trying to open website in internet explorer then need to check it in other browsers like Google Chrome, Microsoft edge etc.
4.Need to check error code.
5. Need to check same website in other machines as there can issue at server side.
6. Need to check proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have to first turn on Bluetooth speaker and then enable Bluetooth setting then search the Bluetooth device and select that speaker and connect.
What according to you makes you a good candidate for customer service or technical support job? | The thing which makes me a good candidate for Customer service or technical support is I always try to listen customer and respond softly and try to resolve issue as soon as possible, I take follow-up with customer and make sure that issue is resolved. I don't believe in temporary solutions and always try to fix the issue permanently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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