Subject: Tech Support Candidate - Neeraj Negi
From: Neeraj Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:51:02 -0500

| | Tech Support Test

Name | Neeraj Negi
E-mail | [email-masked]
Phone Number | (011) 9654034341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wus it service | Sr.support technician | Aug 2020 | 41666
Previous Employer 1 | Vms info tech | Support technician | Feb 2018 | 40000
Previous Employer 2 | Sbe infotech pvt ltd | Support technician | Dec-2016 | 37500

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Its depends on the error you get on your browser as you didn't mention the exact error message there are many possible way.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the speaker then press and hold the Bluetooth button once you see the blinking blue light, turn on Bluetooth on your phone then open Bluetooth setting select the speaker name from the Search list, once its connected you will see solid blue light on your speaker. Enjoy
What according to you makes you a good candidate for customer service or technical support job? | Problem solving, Tech savvy, flexible,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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