Subject: Tech Support Candidate - PANKAJ KUMAR
From: PANKAJ KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:49:26 -0500

| | Tech Support Test

Name | PANKAJ KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8010389484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi shalimar bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
DNS, DHCP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | CONSULTANT IT | STILL WORKING | 20308/-PM
Previous Employer 1 | KOMINENI INFOTECH PVT LTD | CUSTOMER SUPPORT ENGINEER | SEPT 2018 | 14718/-PM
Previous Employer 2 | HITACHI SYSTEM MICRO CLINIC PVT LTD | CUSTOMER SUPPORT ENGINEER | FEB 2015 | 10147/-PM

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the network connection.
2. if the network is working fine then will check the proxy settings.
3. If the proxy settings are working fine then will check the adopter's internet settings.
and there are many troubleshooting steps to be followed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first will turn on the Bluetooth settings of both the devices then will pair both.

What according to you makes you a good candidate for customer service or technical support job?

1. My desktop support experience
2. My Customer support experience.
3. My friendly Eco-friendly nature.
4. Good command over the user's issue.
5. quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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