Subject: Trainer Candidate - Veerendra Saini
From: Veerendra Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:45:49 -0500

| | Tech Support Test

Name | Veerendra Saini
E-mail | [email-masked]
Phone Number | (+91) 6388848030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijay Nagar, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kellton Tech Solutions Ltd | Handholding and Training Consultant | 1 Month Notice Period | 24500
Previous Employer 1 | Fervid Smart Solutions Pvt Ltd | Project Coordinator | 11 months | 60000
Previous Employer 2 | Kellton Tech Solutions Ltd | Project Coordinator | 22 months | 30000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

www.linkedin.com/in/veerendrakrsaini

Please go through the link...

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In the previous project, the management was totally changed. It was too difficult to adjust with that situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good - if the customer is taking your service with satisfaction.
Great - if the customer is happy + satisfied.

What according to you makes you a good candidate for this position?

> Able to quick learn and perform well on the given work/role
> Good interpersonal skills
> Good presentation skills
> Be involved till the work completed

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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