Subject: Tech Support Candidate - Simran Bageja
From: Simran Bageja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:33:49 -0500

| | Tech Support Test

Name | Simran Bageja
E-mail | [email-masked]
Phone Number | (+91) 9650895697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | customer service associate | 4 January | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh my web browser first. If it does not work, I will try searching some other web page to check if there is a network error. I will clear the cache and cookies from my browser. If the problem still persists, I will check if other devices connected to my router are working or not. Then, I will move my computer close to router and disconnect all other devices to increase bandwidth. I will also try restarting my router to make the network work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all,switch on the speaker. Then,go to settings menu on the phone. Click on bluetooth. Switch it on and search for nearby devices. Click on  the speaker name when it pops on the screen. After granting the pairing permission,it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have already gained experience in this field by working with international Amazon customers. I worked there for 6 months and learnt about communication and ethics to be used while dealing with customers. I am a team player. I regard myself as having good technical and analytical skills. I am a quick learner and aim to deliver good work to the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |