Subject: Tech Support Candidate - DEEPAK CHANDRA
From: DEEPAK CHANDRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:32:51 -0500

| | Tech Support Test

Name | DEEPAK CHANDRA
E-mail | [email-masked]
Phone Number | (+91) 8171122637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 360 PC Solutions | Desktop Support Engineer | 30 Dec 2020 | 14500
Previous Employer 2 | HCL Infosystems Pvt Ltd | Tech Support | 13 Aug 2015 | 9600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the internet connection and DNS of the computer is working fine then
I will check the firewall settings - maybe the firewall blocked the connection to website.
I will check the settings of web browser like proxy settings, filters, is browser working online or offline, cookies should be enabled, java script should be enabled and web browser should be updated to the latest version. We can clear the cache and cookies of that particular website.

If the internet is not working then first we should have the knowledge of the network architecture on which the computer is connected.
Make sure the computer received or configured with the correct IP address, gateway and DNS.
Make sure the computer is pinging with the Gateway and www or internet.
We can check the packet route by 'tracert' command to find out where the packets are dropping.
See the logs on the router and traffic to analyze the problem more deeply.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First make sure the the input mode of the Bluetooth speaker is via Bluetooth then Go the Bluetooth settings of the mobile phone and turn on the Bluetooth. Bluetooth stars finding the nearby device. Select your Bluetooth device from the list and Bluetooth device get connected.
What according to you makes you a good candidate for customer service or technical support job? | I previously worked in the Airtel DTH customer support inbound calling process, So I think I can do it very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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