Subject: Tech Support Candidate - NIKET OMAR
From: NIKET OMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 13:21:53 -0500

| | Tech Support Test

Name | NIKET OMAR
E-mail | [email-masked]
Phone Number | (+91) 9936409224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ECI Telecom | Field support Engineer | 30/06/2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if it is internet connection error, if so, then will check for wifi connection/adapter.

2. If first point is Ok then I will check the error code and verify using google that what could be the possible reason for the given error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth speaker.
2. If the mobile phone which you need to connect is not the previously connected device then press the pair button on speaker for making the speaker available for bluetooth device.
3. Check the name of the speaker on the available devices list on the mobile phone and tap on the speaker name to connect.
4. As you tap on the device name it will display the automatically generated pair code and you need to tap on pair.
5. As you tap on the pair, speaker is now connected to the mobile device and ready to go.

What according to you makes you a good candidate for customer service or technical support job? | I have been supporting the customer from various circles via reaching at their sites as well as supporting them on a phone call. It was a telecom domain so it has always been a panic situation for customer to restore the traffic as soon as possible. So meeting the customer demand/grevience is not the end goal, resolving it in a given time frame is. I have been through in all this and I know how to get the customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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