Subject: Tech Support Candidate - ROHIT SHIVHARE
From: ROHIT SHIVHARE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 12:32:15 -0500

| | Tech Support Test

Name | ROHIT SHIVHARE
E-mail | [email-masked]
Phone Number | (+91) 8860860662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Assistant Executive | 16th Feb 2021 | 41700
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will try to refresh the web page.
2. Reopen the website
3. Check which error is reflecting on the screen and
take action according to that like if it is showing
network issue than I will check my network.
4. And if nothing works then I will restart my
system or will try to access to the website via
another system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. to switch on the Bluetooth
2. then select the device in Bluetooth setting and
connect  it.

What according to you makes you a good candidate for customer service or technical support job? | A customer service representative should always be humble and helpful . one should also have patience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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