Subject: Tech Support Candidate - Nitesh .
From: Nitesh . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 12:17:39 -0500

| | Tech Support Test

Name | Nitesh .
E-mail | [email-masked]
Phone Number | (91) 9654488904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Airport authority of India | Trainee | 23/12/2020 | 15000
Previous Employer 2 | Se2 digital service | Desktop support engineer | 10/1/2020 | 13450

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we checked URL is correct or not
2. Then checked the internet connection
3. Then clear all history of the browser
4. Check whether the certificate is uploaded or not
5. Copy the error code on google
6. Then restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the Bluetooth speaker and on the Bluetooth of mobile phone
2. Pair to each other
3. Bluetooth speaker is connected

What according to you makes you a good candidate for customer service or technical support job?

1. Listen then customer request carefully
2. Be polite to speak to customer
3. Convention the customer
4. Satisfied the customer
5. Be on time to solved all problems

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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