Subject: Tech Support Candidate - Tabrez Anwar
From: Tabrez Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 11:57:05 -0500

| | Tech Support Test

Name | Tabrez Anwar
E-mail | [email-masked]
Phone Number | (011) 8587066050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Riya export | Customer care exexutive | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check if the internet connection is in working order or not. This issue can be occurred due to the slow network. I will call the service provider to check the connection.lastly I'll check if there is a firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will turn on the Bluetooth speaker, Then I'll go to my phone's Bluetooth setting and scan for the nearby devices. I'll tap to the speaker's name and it'll be connected then.
What according to you makes you a good candidate for customer service or technical support job? | I have a good experience in customer service. I have spoken with international and domestic clients as well. I have faced all type of customers including irates. I have been successful in handling them very well. I have been a good performer. I have been a very good target achiever as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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