Subject: Tech Support Candidate - Vishabh Saini
From: Vishabh Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 11:22:15 -0500

| | Tech Support Test

Name | Vishabh Saini
E-mail | [email-masked]
Phone Number | (+91) 7838387745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Assistant Executive | | 29,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot Ways:
1. Check the internet connection. There might be a chance that internet is not properly connected.
2. Refresh the page 2-3 times.
3. Open the link in another tab and if still facing the same error, open the link in a new window.
4. Otherwise restart the computer and update the software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to your mobile phone, procedure to be followed:
1. Turn on the Bluetooth option in your mobile phone.
2. Switch on the Bluetooth Speaker device and switch to the pairing mode.
3. Tap on the pairing mode in your mobile phone and search for the Bluetooth Speaker.
4. Enter the pairing code "0000" in your mobile device and connect the Bluetooth Speaker.
5. Play songs and listen to your favourite tracks.

What according to you makes you a good candidate for customer service or technical support job? | I have a thorough knowledge of basic technical things. I am determined to complete the given tasks on time and willing to do more work, whenever need. Being into the technical field for so long and having experience in technical customer service makes me a good candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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