Subject: Tech Support Candidate - Sumit Bhat
From: Sumit Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 11:16:01 -0500

| | Tech Support Test

Name | Sumit Bhat
E-mail | [email-masked]
Phone Number | (091) 8745003555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
VoIP
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Telecom | Analyst | 31st March | 41000
Previous Employer 1 | NTT Data | Sr associate | |
Previous Employer 2 | Convergys | Technical support | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first try to openthe website on other browser. And chexk it and also open it in in private browsing mode and if it works then clear cache cookies .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON bluetooth on both devices , search for the name and then connect
What according to you makes you a good candidate for customer service or technical support job? | Great comm skills, listening and patience with user
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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