Subject: Tech Support Candidate - Anmol Gupta
From: Anmol Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 10:56:24 -0500

| | Tech Support Test

Name | Anmol Gupta
E-mail | [email-masked]
Phone Number | (+91) 6386141139
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Winspark Innovations Learning Pvt. Ltd | Assistant Manager | | 60000
Previous Employer 1 | Think & Learn Pvt. Ltd | Business Development Associate | 21/06/2020 | 54000
Previous Employer 2 | Nucleus Software Exports Limited | Assistant Software Engineer | 31/05/2020 | 25500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the proper internet connection.
a. If over a wired LAN connection, check for the connector properly in or not.
b. For a WiFi connection, check if the line is working or not in the router.
2. If the connection is proper, check for any local proxy settings.
3. Try to open the website over another network(could be a mobile network).
4. If the website opens over that other network, check with your ISP for any proxy settings over the network.
5. If the website cannot be opened even after switching the network, then the website's server could be not down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on the bluetooth of mobile phone.
3. Tap on Search and search for the nearby devices.
4. Find the speaker's name in the list.
5. Tap on the speaker's name as shown and pair it.
6. After pairing tap on the name again to connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I've already worked in Production Support environment earlier and had handled the complete Production Support of RBL Bank Pvt. Ltd.
Currently I'm freelancing with a US based company and providing necessary data analysis support to US associates over phone call, texts, etc.
Thus having an experience for both domestic and US based client over Technical Support meeting SLAs makes me think myself suitable for this opportunity.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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