Subject: Tech Support Candidate - Raushan Kumar
From: Raushan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 10:10:39 -0500

| | Tech Support Test

Name | Raushan Kumar
E-mail | [email-masked]
Phone Number | (91) 7992317041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dhandhania Infotech pvt. Ltd | Quality Control Analyst | November,2020 | 18400
Previous Employer 1 | Trans Auto International | GET | August,2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The issues can be sorted using the follow steps-
1.Clear browser cache, history and cookies.
2.Reset chrome browser settings.
3.Reset my device.
4.Make sure the internet connection works.
5. Reset wi-fi ,router.
6. Check if the website( www.ndtv.com) is down for everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetooth speaker to my mobile.
1. First we switch on the the Bluetooth speaker device.
2. Then we switch on the Bluetooth on my mobile device.
3. Search for the Bluetooth speaker device on my phone.
4 . Then Pair Bluetooh speaker device with my with my phone.
These are the steps we follow to connect Bluetooh speaker to my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation as a quick learner. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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