Subject: Tech Support Candidate - ANKUSH KASHYAP
From: ANKUSH KASHYAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 09:43:06 -0500

| | Tech Support Test

Name | ANKUSH KASHYAP
E-mail | [email-masked]
Phone Number | (91) 8938830065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | POS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | PINELABS PVT LTD | SENIOR AR+TECHNICAL EXECUTIVE | 13-05-2020 | 20000
Previous Employer 2 | EXL SERVICES PVT LTD | SENIOR CCE | 17-06-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

What type of error was happened?
Are you open your internet or checked your internet/internet speed ?
refresh the page if the internet is open.
asking the error if happening again?
Then troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | mobile phone settings<bluetooth<switch on<searching<available devices into mobile phone<click to select the speaker device<pairing<connected.

What according to you makes you a good candidate for customer service or technical support job?

should be a good coordinator with customer.
asking all queries +problems and fulfill his responsibility according to customer.
Also providing him assurance same issue will not be happened again.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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