Subject: Tech Support Candidate - Mohammed Hafeez
From: Mohammed Hafeez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 09:24:37 -0500

| | Tech Support Test

Name | Mohammed Hafeez
E-mail | [email-masked]
Phone Number | (0141) 8058383993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Charu overseas | Subject Matter Expert | N A | 32000
Previous Employer 1 | Teleperformance | Subject Matter Expert | N A | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connectivity if other websites opening easily then i will clear the cookies. After that it will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will on the bluetooth of the speaker then on the bluetooth of the phone and with the help of search bluetooth option of the phone start searching name of the speaker once got the name click on that and in this manner we will connect speaker via phone

What according to you makes you a good candidate for customer service or technical support job?

As my previous experience being as a customer experience where i handle the manager lever esclation via chat via voice and mail.
Patience skills always help you.
These qualities required to handle the CSEor TSE
First you know the process knowledge and aware about daily updates

Second you understand customer issue.

Third you know the how to use the tools

Fourth resolve the customer concern

Always take the ownership in order to resolve customer query.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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