Subject: Tech Support Candidate - Umang Pandita
From: Umang Pandita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 09:13:38 -0500

| | Tech Support Test

Name | Umang Pandita
E-mail | [email-masked]
Phone Number | (91) 9797363631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar, South Delhi.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

> Check for Internet Access
> If internet is fine then try opening other website
> If working fine then will clean browser cache and cookies and then try
> If still not working then it can be a routing issue from ISP side. Can use VPN as an alternative at that moment or ask the customer to wait till its fixed from ISP's end.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | > Turn on the Bluetooth of both the devices. (Bluetooth speakers button need to pushed and hold until connected from mobile phone settings.)
What according to you makes you a good candidate for customer service or technical support job? | I am good at handling the customers. Customers satisfaction is my top priority. I am very much aware of the issues customers face on their Computers whether its a hardware or software issue. I have clarity about my troubleshooting steps and i am quite confident about them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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