Subject: Tech Support Candidate - Deepika Thakur
From: Deepika Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 08:59:47 -0500

| | Tech Support Test

Name | Deepika Thakur
E-mail | [email-masked]
Phone Number | (88106) 35234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector -66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Excel and tally

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Easypolicy | Business accqistion specialist | 7th July 2020 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check my internet connection. And after that i am trying to open a new browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we open our phone after that we scroll down our phone to top and that we select the option of Bluetooth and then we find the device which wanna try to connect and after that searching we connect the device.
What according to you makes you a good candidate for customer service or technical support job? | Overall the product knowledge and good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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