Subject: Tech Support Candidate - rishabh tiwari
From: rishabh tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 08:58:21 -0500

| | Tech Support Test

Name | rishabh tiwari
E-mail | [email-masked]
Phone Number | (+91) 8954570266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | jhansi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | METROTEL WORKS PVT. LIM. | RF engineer | 31 may 2020 | 20300
Previous Employer 1 | Telicom network solution pvt. lim. noida | RF Engineer | 31 nov 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Refresh the page.
2-Make sure JavaScript is enabled.
3-Make sure Cookies are enabled.
4-Clear your cache and cookies.
5-Make sure your web browser is up to date.
6-Restart your web browser.
7-Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to setting.
2-Tap the Bluetooth option.
3-Turn on bluetooth.
4-A list of available devices will appear.
5-If your speaker is not listed, press the button on speaker that makes it discoverable-it's often a button with a Bluetooth symbol on it.
6-On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job?

I am B. tech in electronics & communication engineering and also have a experience of telicom where i worked 4G network testing with mobile handsets, so I have full knowledge of mobile and laptop network connection. Also I have a knowledge of basic networking, network devices, OSI model, TCP/IP model, IP addressing, subnetting, DHCP/DNS server, Cabling(consol cable), Routers, Switchesfirewall, Network security attacks, Malware, viruses, IDS/IPS devices and basic knowledge of cyber security.
I also have a knowledge of Python.
Also I can communicate & coordinate well in a team for smooth operations and hard working, dedicated  to on time delivery and enthusiastic team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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