Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 07:47:07 -0500

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8810377739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sp Metal & Surgical works | Marketing Exe | March 2020 | 18000/-
Previous Employer 1 | Ienergizer pvt ltd | Sr CCE | June 2016 | 19800/-
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I need to make sure if I am entering correct website address.
2. I need to check if i am connected to Internet.
3. I need to check if server is working or not, if there is an issue! Is it with me or with everyone.
4. I can try restarting computer as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Well I am definitely a candidate for customer service since I am good at communication skills and I know how to go above & beyond for the helping customers. I am humble and patient! I have to the ability to be relatable. I am caring and know how to use empathy and sympathy. I can go extra mile in assisting customer and yet okay with being managed!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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