Subject: Tech Support Candidate - Aryan Aryan
From: Aryan Aryan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 07:31:56 -0500

| | Tech Support Test

Name | Aryan Aryan
E-mail | [email-masked]
Phone Number | (+91) 9572902602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Gp greenwood pvt. Ltd. | Sr. Sales executive | 31 jan 2021 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will cross check the mistake in website spellings, then extension after that i will check the internet connection, as it might be having network issue. Also i will try to reduce the open tab in the single browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will make sure that my phone and bluetooth has bluetooth mode on and then i will pair it with each other by clicking the particular speaker.
What according to you makes you a good candidate for customer service or technical support job? | As i have already worked for 1.5 years as sr. Sales executive, where i had to communicate with the daily visiting customer and i was able to deal with them patiently and clearing all their doubts. So i feel i have that insight to listen to clients and then deal with their problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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