Subject: Tech Support Candidate - Anindya Dey
From: Anindya Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:59:24 -0500

| | Tech Support Test

Name | Anindya Dey
E-mail | [email-masked]
Phone Number | (91) 9741030894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITC Infotech | Technical Support | NA | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Let's figure out where the problem is :

Open a new tab and check to see if I can load another website like google.com or mozilla.org

1. If I can open another site then it might just be a problem with Firefox's cache: The connection was interrupted, The connection was reset and The connection has timed out. Hence I will clear browser history, Cookies and Cache and
will restart the browser.

2. If I can't open the site then this is probably a problem with your Internet connection.  I will hold Windows key Windows Key and press R.  Then I will type cmd and press Enter. In the command prompt,  I will type ipconfig /flushdns and press Enter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When my phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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