Subject: Tech Support Candidate - Saurav Narayan mishra
From: Saurav Narayan mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:52:31 -0500

| | Tech Support Test

Name | Saurav Narayan mishra
E-mail | [email-masked]
Phone Number | (91) 9818250307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Akshardham delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Any software installation issued

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will clear all the cookies and cache of the browser.
I will change my DNS server IP Adresses to Google's DNS.
Will check my proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will turn on the bluetooth in my phone and make sure that device is visible.Secondly I will search for the available devices and pair with the audio speakers.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.Maintaining proffesional relationship with the customer and basically good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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