Subject: Trainer Candidate - Supreet Singh
From: Supreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:50:37 -0500

| | Tech Support Test

Name | Supreet Singh
E-mail | [email-masked]
Phone Number | (989) 1053668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | PrimeXM | Head Of Client Services | 18/08/2020 | RM 4000 (Malaysia)
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

* Developing growth strategies and business plans

* Managing and retaining relationships with existing clients

* Increasing client base via lead research, exhibitions and events

* Identifying and mapping business strengths and customer needs

* Handling L1 Technical Support Team, Sales and Business Development team

* Providing administration and technical support on trading environment including MT4 and MT5 platforms

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most of the agents/support teams using phones during working hours which causes distractions and loss in overall productivity and further disrupts KPI and performance and further loss to company and SLA requirements.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service relates to what is being nominal or desirable services offered to clients/customers in regards to overall performance and SLA.  Great or exceptional customer service can be defined as "Better than expected or service which exceeds exceptional in terms of SLA, KPI and overall performance"

What according to you makes you a good candidate for this position?

Over 14 years of experience in Customer Service/Technical Support/Sales/Manager

Good team player

Self Motivated

Hard working

Target oriented

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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