Subject: Tech Support Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:27:05 -0500

| | Tech Support Test

Name | Rahul Gupta
E-mail | [email-masked]
Phone Number | (+91) 6260395082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hero MotoCorp | Assistant Manager | | 60000
Previous Employer 1 | Locuz Ent Ltd | System Admin | | 40000
Previous Employer 2 | ECIL | Consultant | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Look for the Internet
2. Reload the page
3. Open the page on other browser
4. Change my Network
5. Wait for some time, and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth service on phone
find the name
connect it

What according to you makes you a good candidate for customer service or technical support job? | I have experties in all these
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |