Subject: Tech Support Candidate - Alauddin Khan
From: Alauddin Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:24:22 -0500

| | Tech Support Test

Name | Alauddin Khan
E-mail | [email-masked]
Phone Number | (+91) 9654653057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Service desk, Remote Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Pvt Ltd | DL2 | 5th March | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: first I check the internet connectivity.
Step 2: if the internet connectivity is ok than I will try to open Google .
Step3: if Google is working, than try to reset internet explorer settings
Step4: if still getting same error, than use ipconfig /flushdns command over cmd
Step5: if still not working, will use nslookup ndtv.com and try to open destination IP resulter from the above command.
Step6: if still not working,will check AV and firewall status. If working, will do hostentry in hostfile.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step : first I will turn on the bluetooth for both device, speaker as well as mobile.
Step2 : put the speaker's bluetooth on pairing mode
Step3 : go to mobile's bluetooth settings and tap on search tab for nearby bluetooth devices
Step4 : click on the speaker device option to pair
Step5 : After pairing mobile will connect to BT speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Have 2.5 years of experience on customer support.
2. I have awarded as "Best performer of the month" multiple times.
3. I have good interpersonal communication skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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