Subject: Tech Support Candidate - Jitendra Kumar
From: Jitendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 06:10:41 -0500

| | Tech Support Test

Name | Jitendra Kumar
E-mail | [email-masked]
Phone Number | (91) 9654877100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 41
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TUV did south asia | Network engineer | 21 June 2020 | 32898
Previous Employer 1 | Sis prosegure | IT executive | 28 April 2017 |
Previous Employer 2 | CMS Infosystems pvt ltd | ATM officers | 18 may 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we checked user internet connection is ok or not then delete the all cookies from the browser the problem may be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 First we need to open both devices Bluetooth
step 2-need to search the Bluetooth with the name of device and pair the connections to each other device and put the verification  code if required and received and click on ok button not the Bluetooth connection should be stabilised.

What according to you makes you a good candidate for customer service or technical support job? | To understand the customer requirements and give the best and simple solution of his problem .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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