Subject: Tech Support Candidate - Sudheer Shukla
From: Sudheer Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:49:40 -0500

| | Tech Support Test

Name | Sudheer Shukla
E-mail | [email-masked]
Phone Number | (70659) 03795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Home appliances Samsung

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support Engineer | March 2020 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will open the site then after I will clear the cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- slide the mobile screen from upper side.
2_ touch the blutooth icon
3_ after that we will on the blutooth device

What according to you makes you a good candidate for customer service or technical support job?

I have 2.5 years experience in customer service.
I was working as a technical support Engineer
And I also come from technical back ground I did bca so I can strongly believe that we will be very good candidate for this position

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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