Subject: Tech Support Candidate - Bobby Sen
From: Bobby Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:47:56 -0500

| | Tech Support Test

Name | Bobby Sen
E-mail | [email-masked]
Phone Number | (83770) 11297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Operation associate | 14aug2017 | 15000
Previous Employer 1 | Cyfuture | Chat support | 10 oct 2018 | 20000
Previous Employer 2 | Coolwinks Technology Pvt Ltd | CRM executive | 2 aug 2020 | 27000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st Restart my device.2nd make sure the internet connection works.3rd Check if the website is down for everybody or just for me .These three are the basic things we need to do if we are getting error while opening the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Customer service means taking care of customer.Solving with their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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