Subject: Tech Support Candidate - MRITYUNJAY TRIPATHI
From: MRITYUNJAY TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:40:12 -0500

| | Tech Support Test

Name | MRITYUNJAY TRIPATHI
E-mail | [email-masked]
Phone Number | (+91) 8368072464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Catapult Mangement Resources Pvt Ltd | Senioar IT Executive | 15/02/2021 | 30500
Previous Employer 1 | CNS Infotech | Network Associate | 30/09/2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will restart and check internet connection. check LAN cable is plugged in  or not.
2.After that i will troubleshoot internet by internet explorer.
3. If not working then i will ping command in cmd and check data packets are receiving or not.
4.If not then I will  go on manage part of my computer and check ethernet software is installed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on the bluetooth and goto setting of phone. there is bluetooth option that will be on if off.After that make your device discoverable by all device and search for your bluetooth device name.now select and connect or pair with it.Now it is connected
What according to you makes you a good candidate for customer service or technical support job? | I would like the listen customer's problem first and try to solve ,what part is making him failure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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