Subject: Tech Support Candidate - Mudassir War
From: Mudassir War <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:39:18 -0500

| | Tech Support Test

Name | Mudassir War
E-mail | [email-masked]
Phone Number | (+91) 9149998383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | 15th Feb 2021 | 30k
Previous Employer 1 | TCS | Process Associate | 19 June 2014 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check if I've an active Internet connection. Secondly, I'll see if my connection is secure. Then I'll see if any caches and cookies aren't blocking my access. Etc
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair the connection from your phone to your bluetooth
What according to you makes you a good candidate for customer service or technical support job? | I am determined to do anything I'm asked for. And I'm always hungry to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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