Subject: Trainer Candidate - Karan Chauhan
From: Karan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:37:34 -0500

| | Tech Support Test

Name | Karan Chauhan
E-mail | [email-masked]
Phone Number | (91) 9643294024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E Services | Process Trainer | 25 March |
Previous Employer 1 | Ison Xperiences | Process Trainer | |
Previous Employer 2 | Ienergizer | Associate Trainer | |

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

Roles & Responsibilities
Deliver a wide range of training and development programs that meets the Bank’s needs, including department and position specific needs.

Maintain the LMS system including employee records, reports, and training offerings.

Monitor Compliance Training on a monthly and quarterly basis, providing delinquency and completion reports quarterly to the Training Manager.

Coordinate with Retail Management and employees to achieve full participation in optional and required training through proper communication channels.

Classroom Management, pre-class preparation, post class debrief; coach and deliver feedback to participants; escalate concerns to Training Manager, Human Resources, and employee’s direct manager, as warranted.

Design Retail Banking training related documents, materials, and presentations.

Review and edit training content for consistency and design and identify improvement opportunities for course and courseware materials through delivery and proofreading of course materials to ensure procedures, exercises and practices work as written and meets department standards.

Perform other responsibilities and duties, as assigned.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the Client gave us a project to complete within a timeline that too shared by client and we were daily asked to do additions to that project. Irrespective of the fact that how many additions have been asked to do, we did not loose our calm and delivered the project within Stipulated timeline as per the pointers given by the client and we’re somehow able to access earn appreciation
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service involves resolving the query eventually however, great customer service involves taking ownership and getting the issue resolved immediately
What according to you makes you a good candidate for this position? | My ability to work dedicatedly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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