Subject: Tech Support Candidate - Abhishek Gupta
From: Abhishek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:23:05 -0500

| | Tech Support Test

Name | Abhishek Gupta
E-mail | [email-masked]
Phone Number | (+91) 8979905845
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 134, Noida, Near amity Univercity
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Impartus Inovation Pvt.Ltd. | Resource Coordination | March,2020 | 21000
Previous Employer 2 | Verlis international Pvt. Ltd. | Pre-sales Technical Excutive | July, 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i Checked the connectivity between the computer and our internet, like if i was  working on Lan then i checked the Lan and if i was working on wifi. Basically checked the connectivity of the internet.
Second, if i the connectivity was fine then i check the IP address of that computer which we gave to the system.
third, if that also fine then i check the firewall of the office because in most of the office there firewall is installed and some firewalls have some rule to block this kind of websites.

Thank You

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on the bluetooth of the your mobile phone and search for the name of the bluetooth speaker.

Second, it will asked u pair it. click on yes to pair the bluetooth speakers to your mobile phone.

Third, speaker also give you the connectivity confirmation.

Thank you

What according to you makes you a good candidate for customer service or technical support job? | I know how to handle the customer and how to give the them supports of the product. Even in my last job i worked after end of my duty.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |