Subject: Tech Support Candidate - Hunny Sodhi
From: Hunny Sodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:22:29 -0500

| | Tech Support Test

Name | Hunny Sodhi
E-mail | [email-masked]
Phone Number | (+91) 7011156146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chevronne softech pvt Ltd | Quality Analyst | | 40000
Previous Employer 1 | Foodpanda | Service helpdesk | 2019 | 35000
Previous Employer 2 | JML infomedia | Technical support | 2014 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will troubleshoot by following some steps.  Below are the sequences of steps
1.open a new tab and check if I can load another website.
2. check internet connection
3.check if website is down or not
4. Restart the device if needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First up I will swipe down from the top of screen and than I will click and hold bluetooth. Afterwards Tap new device and than name of the bluetooth device I have  to pair with .
What according to you makes you a good candidate for customer service or technical support job? | Valuing customers timings and having a pleasant attitude and providing relevant support. Understand their quires and resolve it with in TAT. Apologies whenever required. Answered all questions correctly and never makes false promises.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |