Subject: Tech Support Candidate - Sparsh Kapoor
From: Sparsh Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 05:11:31 -0500

| | Tech Support Test

Name | Sparsh Kapoor
E-mail | [email-masked]
Phone Number | (110059) 9354767162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka more, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bizz2credit | Technical consultant | Still working | 23k
Previous Employer 1 | Saber technology | Technical support | 10 Dec 2020 | 15k
Previous Employer 2 | Caretel Infotech Ltd | Customer support | 16 Apr 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will clear my browser cookies and cache data. After that if it still not works then I'll check my internet connection might be there is a restriction in open this site over this network. If everything thing is fine then I'll check antivirus in my laptop sometimes antivirus restricted such of site like that. So I'll disable the antivirus and site will run fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the BT speaker.
Turn on BT from mobile.
Turn on speaker BT if there is any specific button for BT mode.
Then in mobile phone BT settings search for new device.
Click on the name of speaker BT then pair it.

Now it's pair with your mobile phone .

What according to you makes you a good candidate for customer service or technical support job?

I would like to gain knowledge. In other words I like learning this type of technical things. And i have noticed that if I give troubleshooting to someone so they can understand my wording clearly. I'm good in giving troubleshooting. I know how to talk while giving troubleshooting. I have patience so that I can work with cool mind.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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