Subject: Tech Support Candidate - Saurabh Shah
From: Saurabh Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:49:45 -0500

| | Tech Support Test

Name | Saurabh Shah
E-mail | [email-masked]
Phone Number | (+91) 8796641008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio | Enterprise Service Delivery and Assurance Engineer | 30 days | 22
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if the internet is connected.
After that I will check if the website is reachable.
Than i will check if there is any browser issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth and search for the device.
Pair the device and it will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I can support the team as per my skills, and ability to get deep knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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