Subject: Tech Support Candidate - Kamalarajan Aumugam
From: Kamalarajan Aumugam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:46:29 -0500

| | Tech Support Test

Name | Kamalarajan Aumugam
E-mail | [email-masked]
Phone Number | (91) 9003039784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | SaasAnt Infotech Private Limited | Customer Care Support Engineer | 13.08.2019 | 28000
Previous Employer 2 | Telwperformance | Technical Support Executive | 12.02.2018 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would check if there is proper signal for broadband. If I don't find any issues with BB, I will check network cables. Power cable, Ethernet cable etc. Then I would check IP address by using the command ipconfig on command prompt. In case there is a valid IP address, the issue lies within the computer. It could be antivirus that is blocking or browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on both the devices. Search for devices on mobile bluetooth settings.
Connect Mobile to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Service oriented
Technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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