Subject: Tech Support Candidate - Sheetal Kumar Sheetal
From: Sheetal Kumar Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:42:38 -0500

| | Tech Support Test

Name | Sheetal Kumar Sheetal
E-mail | [email-masked]
Phone Number | (+91) 8527374596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Senior Analyst | | 32k
Previous Employer 1 | Wipro Ltd | Senior Associate | | 21k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the internet connectivity, if there is any issue with the connection, then check what is the error message and according proceed further to get the issue fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch ON the bluetooth on both the device and then get it paired.
What according to you makes you a good candidate for customer service or technical support job? | Prior experience in the same domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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