Subject: Tech Support Candidate - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:42:34 -0500

| | Tech Support Test

Name | Sanjay Sharma
E-mail | [email-masked]
Phone Number | (91) 7876693347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Park+ | Client Relationship Manager | 8th of Nov'20 | 58K
Previous Employer 1 | NTT communication | Client Success Manger | 20th Aug'19 | 50K
Previous Employer 2 | Tata Sky | Customer care executive | 28th Dec 10 | 8K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are certain troubleshooting steps I'll follow in case not able to access www.ndtv.com

-->In case of Slow upload :
To check if the website URL is typed correct
Device is connected to the Internet or not.
Try different browser to check if the issue is with one browser or with others too
Clear the cookies and cache and try again

-->In case Site is working fine on other Browser :
Check if the site is not under Block list
Check for the Browser update

-->In case of Error message

There could be different kind of error while browsing the Website
-404 : The site user trying to access doesn't exist
>Check the site URL
>Refresh the browser and check
>Check in the different Browser

-Server Not Found:  Site is down
>Check the site URL

-SSL certification error : Site security certificate has expired (Still user will able to access the site by clicking Proceed )

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find below the steps :

-->Turn on your Speaker Bluetooth
-->Then Go to Mobile phone settings
-->Tap the Bluetooth option
-->Turn on Bluetooth
-->Check list of available devices: Speaker will be listed probably with "speaker’s brand name/model number"

*this is a onetime process, in case you don’t have multiple devices to connect

What according to you makes you a good candidate for customer service or technical support job?

I personally believe success lies in handling problems and providing solutions and throughout my carrier I lived this.

What's makes me a good fit is that I love interacting with people and solving their issues. Solving client issues determines our care towards our customers and how much we value them in times of their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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