Subject: Tech Support Candidate - Chidanand Metri
From: Chidanand Metri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:39:50 -0500

| | Tech Support Test

Name | Chidanand Metri
E-mail | [email-masked]
Phone Number | (91) 8296176771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Turning point software solutions | Provisioning analyst | 04-07-2021 | 22000/-
Previous Employer 1 | Kyeston Systech india private limited | Network Engineer | 29-04-2016 | 8000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will try to confirm with customer whether is there any problem with website itself i will try to open with my side as well secondly I will ask try to open website in besic browser with enternet explorer then if everything is correct and still customer or field engineer fasing same issue means I will take remote access so after I will check and I will check for this logged user whether credentials has given or not for accessing internet then I will remove catches and I will take futher more steps at last after completing all ts steps I will ask to restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) switch on bluetooth specker
2) open setting there we can see new bluetooth device then we should add or connect device

What according to you makes you a good candidate for customer service or technical support job? | First I will find the route couse of the problem or issue and I will try to resolve issue and I will make note and will make sure it should not come again
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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