Subject: Tech Support Candidate - Geeta Geeta
From: Geeta Geeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:39:07 -0500

| | Tech Support Test

Name | Geeta Geeta
E-mail | [email-masked]
Phone Number | (91) 9654745987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accentute | Quality Analyst | Working | 35000
Previous Employer 1 | Genpact | Quality analyst | 2 dec 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Trying to solve myself .
Then I will troubleshoot that what is the reason behind this, like I will google up.
Then at last I will call the customer care .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap bluetooth option.
Turn on bluetooth.
List of devices appeared. Chose the one which you want to connect with.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener and speaker.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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