Subject: Tech Support Candidate - Roshani Pathak
From: Roshani Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:32:56 -0500

| | Tech Support Test

Name | Roshani Pathak
E-mail | [email-masked]
Phone Number | (75) 8851286933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gazelle information technology | Sales Executive | | 26000
Previous Employer 1 | Navigant technologies pvt ltd | Customer service executive | 29 Jan 21 | 21200
Previous Employer 2 | Airtel | Sales+customer service | 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all solution will totally depend on what kind of error I am getting. Although I will check the Internet connectivity or I can change browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all On Bluetooth of speaker
2. Then on mobile's Bluetooth
3. Find device and connect

What according to you makes you a good candidate for customer service or technical support job? | I am experienced in customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |