Subject: Tech Support Candidate - Pratik Kumar
From: Pratik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:26:32 -0500

| | Tech Support Test

Name | Pratik Kumar
E-mail | [email-masked]
Phone Number | (91) 9999695316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad nh 24
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis bank | Cso | 3 March 2021 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will try to reload the website after that if the error persist i will try to disconnect my mobile data and again re connect and again try to reload the website.
If this will not work then will not work then i will close my browser and open it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth speaker
Switch on mobile Bluetooth and then for device related to brand
And click on connect.

What according to you makes you a good candidate for customer service or technical support job?

I think i am very good in troubleshooting
And i am also able to solve the problems by   Quick google search

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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